Refund & Return Policy
The Refund & Return Policy does not apply to Healing Rituals, Tarot Consultation, & Tarot Courses. No refund will be made on purchases made in any of these categories.
Only in case the cancellation for the consultations and courses is done from our end, your slot will either be rescheduled, or the amount will be refunded to you within 48 hours.
Other Products Refund & Return Policy:
We only entertain the requests for replacement, return, or refund if the request is placed within 72 hours of receiving the product. NO requests for replacement, return, or refund shall be entertained after 72 hours from the time of delivery.
The requests for return and refund shall be considered only under the following circumstances:
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In case the product delivered has a manufacturing defect.
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The product delivered is a different item than the product ordered.
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The customer must return it in the same original packing in which it was received.
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The original packing must be in a good condition.
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The customer must email the receipt of the product purchased to @ orders@myhealingcrystalstore.com
The customers will not be eligible for return, replacement, or refund under the following circumstances:
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Items that are specified as “non-refundable” will not be returned, refunded, or replaced in any way.
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Returns or Refunds on Customised products from any category is a non-negotiable no.
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In case of any concerns with the customised product purchased, customers can get in touch with us for repairs within 24 hours of product delivered, provided the customer chooses to bear one way’s shipping cost.
Any product purchased on COD is non-refundable.
- Any bulk orders placed are non-refundable
Process of Returns and Refunds:
- To notify our team of your concern, please write to us at orders@myhealingcrystalstore.com with your return or exchange request. Please include your order details (Order number/ order confirmation email), details of the product, and clear images of the product you would like to return or exchange and explain your concern in detail.
- We will write back to you within 7 days with a return authorization and further details on how to process your return or exchange.
- Please pack all pieces in their original packing. Make sure the packaging is in good condition.
- Once we have received the item, we will check it to make sure it matches the concern raised and is eligible for returns. Thereafter, we will credit your account within 5 to 7 working days with the amount paid for the particular product upon purchase.
- Within India, we would refund the full amount paid. For International Orders, we shall not refund Shipping Charges or import duties, customs fees or local taxes paid by you.